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Preparation Guide for Exam 70-123
Planning, Implementing, and Maintaining a Software Asset Management (SAM) Program

Audience Profile
Candidates for this exam provide software asset and license management services to organizations in a range of sizes, from small- and medium-sized businesses to very large (enterprise) organizations.

Candidates should have:

• A comprehensive understanding of “ITIL Best Practices: Software Asset Management,” published by the UK Office of Government Commerce (OGC), ISBN #0113309430. Order online.

• At least six months of experience in all phases of Software Asset Management (SAM) consultancy, including reviewing policies and procedures; working with and knowledge of SAM tools; performing license and software inventories; matching deployments to licenses; and developing SAM plans.

• A solid understanding of license types used by all major software vendors of desktop applications, server applications, and operating systems.

• A detailed knowledge of the corporate volume licensing programs from Microsoft, including Open, Select, and Enterprise, as well as OEM, Full Packaged Product (FPP), Developer (MSDN), Virtual PC, and non-volume license types.

• A good understanding of function and functionality of tools and should know about differences of various tools. They should be able to frame the best tool for a SAM project and customer.

• Strong diplomatic skills to help customers understand and address compliance issues, and to help customers realize and experience the ongoing benefits and efficiencies of SAM.

• A detailed understanding of the SAM process from the very beginning to the end, including:

• Opportunity process / initial workshop

• SAM policies and procedures

• SAM tool selection

• SAM inventory creation, including license inventory and inventory of installed software copies

• SAM reporting practice

• Operational process / final workshop

Top of page
Preparation Tools and Resources
See the following resources to prepare for this exam.

Microsoft Online Resources
• Online SAM Tutorials are available on the Software Asset Management Essentials Web page.

• An online Practice Test for Exam 70-123: Software Asset Management (SAM) is available on the Partner Learning Center Web site.

• Information about the overall Microsoft Volume License programs is available on the Volume Licensing Web site.

• A general overview about Volume Licensing is available on the Volume Licensing Overview Web page.

• Detailed information on the Open License Program is available on the Open License Program Web page.

• Additional related material about Volume Licensing are available on the Volume Licensing Resources and Volume License Resellers Web sites.

• Online Volume Licensing tutorials are available on the Volume Licensing Essentials for Partners Web page.

• Note To access these courses, Partners must be registered. A Windows Live ID (formerly Passport Network account) is required to access the site.

Planning, Implementing and Maintaining a Software Asset Management (SAM) Program : 70-123 Exam
Exam Number/Code: 70-123
Exam Name: Planning, Implementing and Maintaining a Software Asset Management (SAM) Program

“Planning, Implementing and Maintaining a Software Asset Management (SAM) Program”, also known as 70-123 exam, is a Microsoft certification. With the complete collection of questions and answers, Pass4sure has assembled to take you through 75 Q&A to your 70-123 Exam preparation. In the 70-123 exam resources, you will cover every field and category in Microsoft Licensing exam helping to ready you for your successful Microsoft Certification.

QUESTION 1:
You work as the network administrator at Certkiller .com. The Certkiller .com
network consists of a single Active Directory domain named Certkiller .com. All
servers on the Certkiller .com network run Windows Server 2003 and all client
computers run Windows 2000 Professional.
Recently the Certkiller .com helpdesk has been inundated with problems related to
the users’ desktop environment. To prevent a recurrence of these problems you
decide to standardize the desktop environment for all client computers. You do not
want domain users to permanently modify their regional settings or the desktop
background.
You create a user profile on a server named Certkiller -SR05 and share the folder.
Which two actions should you perform? (Each correct answer presents part of the
solution. Choose two)
A. In Active Directory Users and Computers, specify the profile’s network path in the
user properties.

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B. In Computer Management, specify the profile’s local path in the user properties.
C. In Computer Management, specify the profile’s network path in the user properties.
D. In the network share where profiles reside, rename Ntuser.dat to Ntuser.man.
E. In the local profile directory, rename Ntuser.dat to Ntuser.man.
Answer: A, D
Explanation: Your solution must prevent domain users from permanently
modifying their regional settings or the desktop background. The trick here is the
word permanently; the user with a mandatory profile can modify his profile, but the
mandatory profile will change the settings again next time the user logs on.
A mandatory user profile is a user profile that is not updated when the user logs off.
It is downloaded to the user’s desktop each time the user logs on, and it is created by an
administrator and assigned to one or more users to create consistent or job-specific user
profiles. Only members of the Administrators group can change settings in a
preconfigured user profile. The user can still modify the desktop, but the changes are not
saved when the user logs off. The next time the user logs on, the mandatory user profile
is downloaded again.
User profiles become mandatory when you rename the NTuser.dat file on the server to
NTuser.man.
By renaming this file, you have effectively made the user profile read-only, meaning that
the operating system does not save any changes made to the profile when the user logs
off. Microsoft recommends this method for creating mandatory user profiles.
Incorrect Answers:
B: The profile’s network path and not the local path should be specified.
C: The profile’s network path is specified in the user properties in Active Directory Users
and Computers and not in the user properties in Computer Management.
E: Renaming the Ntuser.dat to Ntuser.man in the local profile directory thus making it a
mandatory user profile will only be applicable to the local profile directory and not to the
network share. If the server where user profiles are stored is not available when a user
logs on, the operating system defaults to using an existing local profile for the user. If the
user has no local profile on that computer, it creates a local profile for the user from the
local default profile. If you want to strictly enforce a policy that states that no user can
log on without a roaming profile, you can append the extension of .man to the roaming
user profile folder’s name.
F: This will not work even if you have the correct location in the network share where
the profiles reside.
Reference:
HOW TO: Create a Roaming User Profile in Windows Server 2003 KB article 324749
Dan Balter, MCSA/MCSE Managing and Maintaining a Microsoft Windows Server 2003
Environment Exam Cram 2 (Exam 70-290), Chapter 4
QUESTION 2:
You work as the network administrator at Certkiller .com. The Certkiller .com
network consists of a single Active Directory domain named Certkiller .com. All

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servers on the Certkiller .com network run Windows Server 2003 and all client
computers run Windows XP Professional. The Certkiller .com network contains a file
server named Certkiller -SR24.
Certkiller .com users have been complaining that the performance on
Certkiller -SR24 is very poor. Your investigations indicate that Certkiller -SR24
has stopped responding several times. Each time Certkiller -SR24 stops
responding, the following error message is displayed:
“0×000000D1 (0×0000000c, 0×00000002, 0×00000000, 0xf27b4e8e) IRQ NOT LESS
OR EQUAL”
You suspect that the display adapter on Certkiller -SR24 is causing the problem.
You contact the vendor for the display adapter. However, the vendor requires
debugging information.
What would you configure on Certkiller -SR24 to generate a file that contains
relevant information for the vendor?
A. Configure Certkiller -SR24 to perform a memory dump when ever it stops
responding.
B. Add the /debug option to the Boot.ini file on Certkiller -SR24.
C. Enable Physical Addressing Extensions on Certkiller -SR24.
D. Install the Recovery Console on Certkiller -SR24.
Answer: A
Explanation: It is important that you record the information associated with the
bug check and driver information sections. Many of the bug check messages have
relevant information that you should read and understand if they apply to your
situation. Your device vendor and/or Microsoft make use of the memory dumps to
help understand the state of the system at the time that the bug check occurred. You
can change the memory dump settings through the Startup and Recovery button in
the System Properties’ Advanced tab.
Incorrect answers:
B: Adding the /debug option to the Boot.ini file will not address your problem.
C: Enabling Physical Addressing Extensions will not generate a file with the necessary
information to address your problem.
D: Installing the Recovery Console will not yield the necessary information for the
vendor.
References:
Deborah Littlejohn Shinder and Dr. Thomas W. Shinder, MCSA/MCSE Exam 70-290:
Managing and Maintaining a Windows Server 2003 Environment Study Guide & DVD
Training System, p. 236
QUESTION 3:
You work as the network administrator at Certkiller .com. The Certkiller .com
network consists of a single Active Directory domain named Certkiller .com. All
servers on the Certkiller .com network run Windows Server 2003 and all client

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computers run Windows XP Professional. The Certkiller .com network contains a
Terminal Server farm that consists of four terminal servers named
Certkiller -TS01 through Certkiller -TS04. Certkiller -TS01 acts as the session
directory server in the Terminal Server farm.
Certkiller .com users are beginning to complain about poor performance from the
servers in the Terminal Server farm. Your investigations indicate that all four
terminal servers are operating at maximum capacity.
To improve the performance of the terminal server farm you plan to add another
terminal server named Certkiller -TS05 to the Terminal Server farm. You
configure Certkiller -TS05 with the identical hardware to that of the other
terminal servers in the farm. Then you add Certkiller -TS05 to the Session
Directory Computers group on Certkiller -TS01.
What should you do next?
A. Add Certkiller -TS05 to the Session Directory Computers group on the
Certkiller .com domain controller that performs the Primary Domain Controller (PDC)
emulator role.
B. On Certkiller -TS05, select the Terminal Services configuration option to join the
existing session directory.
C. On Certkiller -TS05, install the Session Directory service.
D. On Certkiller -TS05, create a new session directory server.
Answer: B
Explanation: The session directory is a database that can reside on a server that is
separate from the terminal servers in the farm, although it is possible to have it on a
member of the farm. The session directory database maintains a list of the user
names associated with the session IDs connected to the servers in a load balanced
Terminal Server farm.
There are two Session Directory components to keep in mind when installing and
configuring Session Directory: (1) Session Directory server and (2) Client servers.
1. The Session Directory server is the server that is running the Session Directory
service. It is not required to be a Terminal Server, or even to have Remote Desktop
enabled.
2.
The client servers are the Terminal Servers which will request data from the Session
Directory server. Client servers need to be configured to point towards the Session
Directory server for Session Directory requests. Architecturally, one Session Directory
server may service multiple load balanced farms, although this may cause confusion if
the administrator configures all farms to have the same logical cluster name value.
After adding Certkiller -TS05 to the Session Directory Computers group on
Certkiller -TS01, Certkiller -TS05 must be joined to the existing session directory.
Incorrect answers:
A: The PDC emulator can be used in a situation where you have Windows NT4 servers
in your domain. This is however not applicable in this scenario.
C: On all editions of the Windows Server 2003 family Session Directory service is

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installed by default. There is thus no need to install it on Certkiller -TS05.
D: It would be superfluous to add another session directory server; a farm only requires
one session directory server.
Reference:
Dan Holme and Orin Thomas, MCSA/MCSE Self-Paced Training Kit (Exam 70-290):
Managing and Maintaining a Microsoft Windows Server 2003 Environment, p. 750
Microsoft Knowledge Base Article – 301926, Overview of the Session Directory
Technology in Terminal Services

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