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Preparation Guide for Exam #MB2-421
Microsoft Dynamics CRM 3.0 Installation and Configuration

Audience profile
Individuals who want to obtain a certification on Microsoft Dynamics CRM 3.0 Installation and Configuration should take this exam.

Credit toward certification
When you pass this exam, you earn credit toward the following certifications:

• Microsoft Certified Business Management Solutions Specialist
• Microsoft Certified Business Management Solutions Professional – Installation and Configuration for Microsoft Dynamics CRM

Preparation tools and resources
In addition to your hands-on experience working with the product, we highly recommend that you use the following tools and training to help you prepare for this exam.

E-Learning courses for this exam

• Collection 8526: Installation and Configuration in Microsoft Dynamics CRM 3.0

Note We strongly recommend that you use training materials in conjunction with the corresponding e-learning to prepare for a certification exam.

Training materials for this exam

Training materials for Microsoft Dynamics can be ordered through your local partner.

• Course 8526: Microsoft Dynamics CRM 3.0 Installation and Configuration

Classroom training for this exam

• Course 8526: Microsoft Dynamics CRM 3.0 Installation and Configuration

Supplemental learning resources

• Microsoft Dynamics CRM 3.0 Implementation Guide

• The online Help within the Microsoft Dynamics CRM 3.0 product

Additional skills recommended

• General working knowledge of Windows Server 2000 or 2003, Active Directory (including an understanding of forests, domains, and trusts), IIS, Microsoft Exchange 2000 or 2003, SQL Server 2000, and Microsoft Office Outlook

Microsoft online resources

• MSDN: The Microsoft Developer Network (MSDN) is a reference for developers that features code samples, technical articles, newsgroups, chats, and more.

• Training and certification newsgroups: There is a newsgroup for every Microsoft certification. By participating in the ongoing dialogue, you take advantage of a unique opportunity to exchange ideas with and ask questions of others, including more than 750 Microsoft Most Valuable Professionals (MVPs) worldwide.

Skills being measured
This certification exam measures your ability to do the following:

• Understand and articulate how to set up and configure Microsoft Dynamics CRM 3.0.

• Understand the components used within a Microsoft Dynamics CRM 3.0 deployment and how those components should be effectively installed and deployed to support Microsoft Dynamics CRM.

• Understand supporting components such as Active Directory, Microsoft SQL Server 2000, IIS, and Microsoft Exchange, as well as the Microsoft Dynamics CRM components, which include Microsoft Dynamics CRM Server, the Web browser client, the Microsoft Dynamics CRM client for Microsoft Office Outlook, Microsoft Dynamics CRM Exchange E-Mail Router, and Microsoft Dynamics CRM sample data.

• Configure business units, sites, security roles, users, teams, and organizational settings.

• Use the Microsoft Dynamics CRM 3.0 User Manager, Server Manager, and License Manager tools.

• Import and export customizations.

• Redeploy, upgrade, uninstall, and repair Microsoft Dynamics CRM 3.0.

CRM 3.0 Installation & Configuration : mb2-421 Exam
Exam Number/Code: mb2-421
Exam Name: CRM 3.0 Installation & Configuration

“CRM 3.0 Installation & Configuration”, also known as mb2-421 exam, is a Microsoft certification. With the complete collection of questions and answers, Pass4sure has assembled to take you through 154 Q&A to your mb2-421 Exam preparation. In the mb2-421 exam resources, you will cover every field and category in Microsoft Business Solutions helping to ready you for your successful Microsoft Certification.

QUESTION 1:
You work as the network administrator at Certkiller .com. The Certkiller .com
network consists of four subnets named SubnetA, SubnetB, SubnetC and SubnetD
that are connected by BOOTP compliant routers. All servers on the Certkiller .com
network run Windows Server 2003 and all client computers run Windows XP
Professional. The Certkiller .com network contains a DHCP server named
Certkiller -SR22. Certkiller -SR22 is located on SubnetA and is configured with
a separate DHCP scope for each subnet. All client computers are configured to
receive their IP configurations from Certkiller -SR22.
You perform daily backups of Certkiller -SR22 to a tape drive. Certkiller .com
suffers a power failure. When power is restored, you reboot Certkiller -SR22 and
notice that the DHCP Server service initially logs a database error and then starts.
You open the DHCP console on Certkiller -SR22 and discover that the
information displayed in the DHCP console is incorrect. You need to ensure that the
correct information is displayed in the DHCP console without disrupting service to
DHCP clients.
What should you do?
A. Use the netsh command to restore Certkiller -SR22 from the most recent backup
tape.
B. Reconcile all four DHCP scopes on Certkiller -SR22.
C. Use the Restore command in the DHCP console to restore the DHCP database from
the most recent online backup.

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D. Use the Jetpack utility to repair the DHCP database file.
E. Restart the DHCP Server service.
Answer: B
Explanation: You should reconcile the DHCP scopes on Certkiller -SR22 to ensure
that the active DHCP database is updated with the information from the DHCP
server’s registry.
Incorrect answers:
A: You should attempt to reconcile the DHCP scopes on Certkiller -SR22 to ensure
that the active DHCP database is updated with the information from the DHCP server’s
registry before attempting to restore the server from tape.
C: The DHCP database is out of synch because it has been updated from the most recent
online backup, which appears to be out of date. You should reconcile the DHCP scopes
on Certkiller -SR22 to ensure that the active DHCP database is updated with the
information from the DHCP server’s registry.
D:
You can use the Jetpack utility to repair the DHCP database file but this will disrupt
service to the DHCP clients.
E: You should reconcile the DHCP scopes on Certkiller -SR22 to ensure that the active
DHCP database is updated with the information from the DHCP server’s registry.
Restarting the DHCP service will not ensure that the DHCP scopes are reconciled.
QUESTION 2:
You work as the network administrator at Certkiller .com. The Certkiller .com
network consists of a single Active Directory domain named Certkiller .com. All
servers on the Certkiller .com network run Windows Server 2003 and all client
computers run Windows XP Professional. All client computers receive their IP
addresses from DHCP and all servers have static IP addresses. Certkiller .com has its
headquarters in Chicago and a branch office in Dallas. A DHCP server named
Certkiller -SR22 is located at headquarters and a member server named
Certkiller -SR35 is located at the Dallas branch office.
You configure Certkiller -SR35 as a DHCP relay agent and you configure the
routers on the Certkiller .com network to disable broadcast forwarding. The relevant
portion of the network is shown in the Network exhibit.

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Certkiller .com users at the Dallas branch office complain that they cannot access
any shared resources on the network. You investigations reveal that the client
computers at the Dallas branch office are not receiving their IP addresses from
Certkiller -SR22. You log on to Certkiller -SR35 and examine the configuration
of the DHCP relay agent. You see the DHCP Relay Agent Properties as shown in the
DHCP Relay Agent exhibit.
What should you do to ensure that the client computers at the Dallas branch office
are able to receive their IP addresses from Certkiller -SR22?
A. Install a DHCP relay agent at headquarters.
B. On Certkiller -SR35, configure the DHCP relay agent to have a DHCP server IP
address of 192.168.1.10.
C. On Certkiller -SR22, create a superscope on that includes both the scope for
headquarters and the scope for the Dallas branch office.
D. On Certkiller -SR35, change the IP address configuration to have a default gateway
address of 192.168.1.21.
Answer: B
Explanation: The DHCP Relay Agent is typically configured on a network segment
where there is no DHCP server, like the branch office in this scenario. The DHCP
server configured in the DHCP Relay Agent’s properties through the DHCP Relay

Actualtest.org – The Power of Knowing
Agent performs the DHCP lease process. The server specified apply to each network
interface that the relay agent is attached to. To ensure that the client computers
located in the branch office receive IP addresses from the DHCP server, change the
DHCP relay agent configuration so that the DHCP server has an IP address of
192.168.1.10.
Incorrect answers:
A: Deploying a new DHCP relay agent is not necessary. All that needs to be done is to
change the DHCP relay agent to make the DHCP server IP address 192.168.1.10
C: Superscopes are required for any network or bordering networks that are configured
as multinets or are multinets themselves, forwarding broadcasts via a BOOTP router or
DHCP Relay Agent. This will not ensure that the DHCP relay agent makes the DHCP
server IP address 192.168.1.10.
D: This would be obsolete as there is not need to change the IP address configuration of
the relay agent to make use of 192.168.1.21 as the default gateway. The default gateway
should be 192.168.1.10.
Reference:
Deborah Littlejohn Shinder, Dr. Thomas W. Shinder, Chad Todd and Laura Hunter,
Implementing, Managing, and Maintaining a Windows Server 2003 Network
Infrastructure Guide & DVD Training System, pp. 142, 201
J. C. Mackin, Ian McLean, MCSA/MCSE Self-Paced Training Kit (exam 70-291):
Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 network
Infrastructure, Part 1, Chapter, pp. 537 – 540
QUESTION 3:
You work as the network administrator at Certkiller .com. The Certkiller .com
network consists of a single Active Directory domain named Certkiller .com. All
servers on the Certkiller .com network run Windows Server 2003 and all client
computers run Windows XP Professional.
The Certkiller .com network contains two domain controllers named
Certkiller -DC01 and Certkiller -DC02 that hosts an Active Directory-integrated
DNS zone for the Certkiller .com domain.
You are instructed to install a new domain controller named Certkiller -DC03 for
a child domain named east- Certkiller .com, and to configure it as a DNS server that
host an Active Directory-integrated zone for east- Certkiller .com. when you view the
event logs on Certkiller -DC03 to confirm that the installation was successful, you
find that replication between Certkiller -DC03 and the domain controllers in the
Certkiller .com domain is failing as a result of DNS name resolution problems.
You need to ensure that these domain controllers successfully replicate with each
other.
What should you do?
A. You should configure Certkiller -DC03 to use Certkiller -DC01 as the preferred
DNS server.
B. You should create a delegation for the east- Certkiller .com domain on
Certkiller -DC01, and configure Certkiller -DC03 to host a secondary zone for the

Actualtest.org – The Power of Knowing
Certkiller .com domain.
C. You should create a delegation for the Certkiller .com domain on Certkiller -DC03 and
configure Certkiller -DC01 to host a secondary zone for the Certkiller .com domain.
D. You should configure Certkiller -DC03 to use Certkiller -DC01 as an alternate
server.
Answer: B
Explanation: What probably happened in this scenario is that Certkiller -DC01
and Certkiller -DC02 are configured to use themselves or each other for name
resolution. Then Certkiller -DC03 must have been configured as its own preferred
DNS server when you installed Active Directory on Certkiller -DC03.
To enable Certkiller -DC01 and Certkiller -DC02 to resolve names in the
east- Certkiller .com domain, you should create a delegation for the east- Certkiller .com
domain in the Certkiller .com domain on Certkiller -DC01 or Certkiller -DC02. Once
you make the changes on one of the domain controllers, it will automatically be
replicated to the other domain controller.
To enable Certkiller -DC03 to resolve names in the Certkiller .com domain, you can
configure Certkiller -DC03 to host a secondary zone for the Certkiller .com domain and
specify Certkiller -DC01 or Certkiller -DC02 as a master server.
Incorrect Answers:
A: If you configure Certkiller -DC03 to use Certkiller -DC01 as the preferred DNS
server and did not enable Certkiller -DC01 to resolve names in the east- Certkiller .com
domain, then replication between Certkiller -DC03 and Certkiller -DC01 would still
fail because Certkiller -DC01 would not be able to identify Certkiller -DC03 as a
domain controller in the east- Certkiller .com domain
C: You cannot create a delegation for the Certkiller .com domain on Certkiller -DC03
because a delegation can only be configured in a parent domain for a child domain.
D: If you used this option, then Certkiller -DC03 would always use only the preferred
DNS server for name resolution and would never use Certkiller -DC01, as long as the
preferred DNS server is available.

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