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Preparation Guide for Exam 70-271
Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

Audience Profile
Candidates for this exam support end users who run Microsoft Windows XP Professional in a corporate environment or Microsoft Windows XP Home Edition in a home environment. They should have experience using applications that are included with the operating system, such as Microsoft Internet Explorer and Microsoft Outlook Express, as well as the productivity applications used in a corporate environment, such as Microsoft Office applications.

Candidates should be able to resolve operating system issues by telephone, by connecting to an end user’s system remotely, or by visiting an end user’s desktop. They should have a working knowledge of operating in a workgroup or Active Directory domain environment and how end users are affected by each environment.

This exam, when combined with 70-272 (the applications exam for desktop support technicians), should validate that a candidate can successfully answer, or escalate, all calls from end users.

Credit Toward Certification
When you pass the Supporting Users and Troubleshooting a Microsoft Windows XP Operating System exam, you achieve Microsoft Certified Professional (MCP) status. You also earn:

• Core credit toward Microsoft Certified Desktop Support Technician (MCDST) on Microsoft Windows XP certification

Preparation Tools and Resources
We make a wealth of preparation tools and resources available to you, including courses, books, practice tests, and Microsoft Web sites. When you are ready to prepare for this exam, here’s where you should start.

Instructor-led Course for This Exam
• Course 2261: Supporting Users Running the Microsoft Windows XP Operating System

• Course 2262: Supporting Users Running Applications on a Microsoft Windows XP Operating System

Microsoft Press Self-Paced Training
• Training Kit: Supporting Users and Troubleshooting Microsoft Windows XP

Microsoft Certified Practice Tests
• MeasureUp: Visit the MeasureUp Web site to take a practice test.

• Self Test Software: Visit the Self Test Software Web site to take a practice test.

Microsoft Online Resources
• TechNet: Designed for IT professionals, this site includes How-tos, best practices, downloads, technical chats, and much more.

• Training & Certification Newsgroups: A newsgroup exists for every Microsoft certification. By participating in the ongoing dialogue, you take advantage of a unique opportunity to exchange ideas with and ask questions of others, including more than 750 Microsoft Most Valuable Professionals (MVPs) worldwide.

Skills Being Measured
This certification exam measures your ability to resolve end-user incident requests by configuring and troubleshooting the Microsoft Windows XP operating system. Before taking the exam, you should be proficient in the job skills listed in the following matrix. The matrix shows which Official Microsoft Learning Products may help you reach competency in the skills being tested in the exam.

MCDST Supporting Users and Troubleshooting a MS Windows XP OS : 70-271 Exam

Exam Number/Code: 70-271
Exam Name: MCDST Supporting Users and Troubleshooting a MS Windows XP OS

“MCDST Supporting Users and Troubleshooting a MS Windows XP OS”, also known as 70-271 exam, is a Microsoft certification. With the complete collection of questions and answers, Pass4sure has assembled to take you through 122 questions to your 70-271 Exam preparation. In the 70-271 exam resources, you will cover every field and category in MCDST helping to ready you for your successful Microsoft Certification.

QUESTION 1:
DRAG DROP
You work as the network administrator at Certkiller .com. The Certkiller .com
network consists of a single Active Directory domain named Certkiller .com. All
servers on the Certkiller .com network run Windows Server 2003 and all client
computers run Windows XP Professional.
Certkiller .com contains a software development department. The department
develops in-house applications for other companies. You have received instructions
to define an account lockout policy that will prevent unauthorized users from
accessing the network by guessing domain account passwords.
A new Certkiller .com security policy requires that users that fail to enter a correct
password three times in a day should be locked out for 24 hours. You need to
enforce the security policy.
What should you do? To answer, drag the desired Policy Setting to the appropriate
location in the work area.
Answer:
Explanation: You should configure the account lockout duration to 1,440 minutes
(24 hour).
Account Lockout Duration: This policy defines how long locked-out accounts remain
locked out. The default setting is none (or undefined) because you must enable the
Account Lockout Threshold policy for this policy to be in effect. The available range is
from 0 minutes through 99,999 minutes.
Account Lockout Threshold: This policy defines the number of failed logon attempts
allowed before the user account is locked out. The default setting is 0, which means that
the account lockout feature is disabled. The available range is from 0 attempts through
999 attempts.
Incorrect answers:
You should not set the limit to 60 minutes or to 720 minutes (12 hours). It should be
locked for 24 hours. You should not set it for 2 invalid logon attempts. The question
states clearly 3 invalid logon attempts.
QUESTION 2:
You work as the network administrator at Certkiller .com. The Certkiller .com
network consists of a single Active Directory domain named Certkiller .com. All

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servers on the Certkiller .com network run Windows Server 2003 and all client
computers run Windows XP Professional.
A new Certkiller .com security policy requires that users be locked out after two
failed logon attempts for 30 minutes. Because of the security the alarm will go off an
hour after working hours. The working hours of Certkiller .com are 8:00 AM to 5:00
PM.
A new Certkiller .com user named Rory Allen is a member of the Research
department. Due to the workload Rory Allen needs to work overtime. He needs to
e-mail the results of the research to the manager that evening. During his rush, at
5:30PM, Rory Allen accidentally trips over the power cord in the wall, which
switches off the client computer. He switches on the system and tries to log on to the
domain. After two failed attempts he received an error message:
Unable to log you on because your account has been locked, please contact your
system administrator.
Rory Allen contacts you and explains the situation. He also cannot remember his
password. You need Rory Allen to log on to the domain.
What should you do?
A. Reset Rory Allen’s password and clear the Account is locked out check box.
B. Let Rory Allen wait for 30 minutes before attempting to log on.
C. Let Rory Allen log on from another computer until his account is unlocked.
D. Configure logon hours for Rory Allen.
Answer: A
Explanation: You should reset Rory Allen’s password and clear the Account in
locked check box for his account. You need to lock onto the domain controller and
open the Active Directory Users and Computers MMC snap-in.
Incorrect answers:
B: Rory Allen cannot wait that long, because the alarm would go off.
C: Rory Allen cannot use another computer, because his account is locked out.
D: You cannot use this to unlock the account.
QUESTION 3:
You work as the network administrator at Certkiller .com. The Certkiller .com
network consists of a single Active Directory domain named Certkiller .com. All
servers on the Certkiller .com network run Windows Server 2003 and all client
computers run Windows XP Professional.
One morning a user named Rory Allen informs you that he cannot remember his
password, having changed it yesterday. Yesterday Rory Allen had successfully
logged on to the domain after changing his password.
What should you do to enable Rory Allen to log on to the domain? (Choose two).
A. In Active Directory Users and Computers, add Rory Allen’s user account to the Users
Organizational Unit (OU).

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B. In the user account properties of Rory Allen’s user account, clear the Account is
locked out check box, and select the User must change password at next logon check box.
C. Use Active Directory Users and Computers to reset the user’s password. Give him the
new password.
D. Use Computer Management to reset the password for the local Administrator account.
Give the user the new password.
Answer: B, C
Explanation: It is possible that Rory Allen typed in his password several times; as a
result his account is locked. Therefore we must unlock his account and reset his
password since he has forgotten it.
Password problems are usually due to users forgetting their password and needing it
reset. This can be accomplished via Active Directory Users and Computers or via the
dsmod.exe command.
Users often happen to lockout their accounts. This is usually due to them forgetting their
password because they just changed it recently, in which case you would need to unlock
their account and reset their password. Sometimes they just cannot type or CAPS LOCK
is on and they enter in their password incorrectly too many times and lock their account.
User accounts can be unlocked by using Active Directory Users and Computers or by
using the dsmod.exe command.
Incorrect Answers:
A: You would need to open the account properties to get access to the Account is locked
out check box. That is the checkbox that has to be accessed to get to the User must
change password at next logon option. Moving the account to the default Organizational
Unit (OU) named Users will not solve the problem
D: Resetting the password for the local Administrator account will not grant a user
account right to log on to the domain.
References:
Deborah Littlejohn Shinder and Dr. Thomas W. Shinder, MCSA/MCSE Exam 70-290:
Managing and Maintaining a Windows Server 2003 Environment Study Guide & DVD
Training System, pp. 317-318.

Pass4sure 70-271 2.95
Questions and Answers : 122 questions
Expected Date: October 24th , 2008
Price: $129.99 $89.99

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